Dentist in Orem, UT | Family Legacy Dental

Policies & Insurance | Family Legacy Dental

Office Policies

appointment time policy

We ask the you allow up to two hours for your dental appointment. For example, if your appointment is scheduled for 8:00 am, we will try to assure that you are out of the office by 10:00 am.  Usually your visit will require less than two hours.  There are several reasons why we ask that you allow this flexibility:

  • We do not rush exams or operative procedures and do not take shortcuts.
  • We sometimes need to schedule a person who is in severe pain from a dental emergency. 
  • At times, exams are longer than expected due to the need to translate for the patient in a second language.
  • Sometimes an operative procedure requires more time than expected.
  • Sometimes patients require a longer period of time to anesthetize the tooth. 
  • If, for any reason, your schedule does not allow this flexibility, please discuss this with the office manager.

Conversely if you are late for your appointment please understand we may not be able to do all the planned treatment for your visit.  Be at your appointment on time so we can best serve you and our other patients.

Payment policy

Payment is due at the time of service.  If you have insurance that we accept, your estimated deductible and co-payment are due at the times of service.  Co-payment estimates are subject to final approval by your insurance company; therefore, the co-pay due is subject to change.  For children, the parent that accompanies the child is responsible for paying the fee.

 

cancellation policy

In order to keep our fees as low as possible and to minimize your waiting time, we request that you keep your appointment and arrive on time.  However, if you need to reschedule, please provide us with a 24 business hours notification in order to avoid a broken appointment fee of $25.00.

INSURANCE PROVIDERS

• Aetna
• Assurant/DHA
• Avesis
• Cigna
• Delta Dental
• Dentemax
• Dentaquest
• Dentist Direct/MBA
• Dental Select
• DMBA
• EMIA
• GEHA/Connection
• Guardian/Dentalguard
• Humana
• Ironworkers
• Lincoln Financial
• Medicaid
• MetLife
• Premier Access Chips
• Principle
• PEHP
• Regence/Blue Cross Blue Shield
• TDA
• Utah Medicaid
• United Concordia
• United Healthcare